Shipping policy
At MONO, we are committed to providing a smooth and reliable shopping experience. Every order includes complimentary shipping, with no hidden shipping fees at checkout.
Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- United States: 7–14 business days
- Mexico: 7–14 business days
- Europe: 7–14 business days
Delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or other factors beyond our control.
Shipping Costs
Complimentary shipping is included on every order.
No additional shipping fees will be charged during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
MONO is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to help resolve the issue.